Last updated and effective: October 4, 2026
These Terms govern your use of the Primo Notes app for iPhone, iPad and Android and of the website primonotes.com, including its free AI tools. By using the app or the website you agree to them. If you do not agree, please do not use them.
1. Who Provides Primo Notes
Primo Notes is provided by Primo Technology Ltd. (“we”, “us”). How to reach us is under Contact. If you got the app from the Apple App Store, section 15 also applies.
2. The Service
Primo Notes turns lectures, meetings, recordings, documents, photos, web pages and YouTube videos into notes: transcripts, summaries, flashcards, quizzes and answers to your questions. The app has a free plan with monthly limits shown in the app and a paid premium subscription with higher limits. The free tools on primonotes.com can be used without an account, up to a daily number of runs.
We keep improving Primo Notes, so features and limits may change. We will not remove a feature you have paid for during a paid period without the remedies described in section 9.
3. Who Can Use Primo Notes, and Your Account
You must be at least 16 years old, or at least 13 with the permission of a parent or guardian. Primo Notes is not intended for children under 13.
The app creates an anonymous account when you start using it, and you can sign in with Apple, Google or email to keep your notes across devices. You are responsible for keeping access to your sign-in method secure and for what happens in your account. An anonymous account cannot be recovered if you lose the device, so sign in if your notes matter to you.
4. AI-Generated Content
Transcripts, summaries, flashcards, quizzes, answers and free-tool results are produced by AI. They can be incomplete or wrong, can miss what a speaker meant and can state errors confidently. Check anything important against your source material before you rely on it, for example before an exam or a decision.
Primo Notes is a study aid. Its output is not professional, medical, legal or financial advice. Follow your school’s or university’s rules on using AI tools; you are responsible for how you use the output in work you hand in.
5. Your Content
Everything you record, upload or type, and the notes made from it, remains yours. You give us only the permission we need to provide the service: to store, transcribe, process and display your content for you, and to send it to the providers named in our Privacy Policy for that purpose. This permission ends when you delete the content or your account. We do not publish your content and we do not use it to train AI models.
You confirm that you have the right to record and upload what you add. Many places require the consent of the people you record, and some lecturers and meetings do not allow recording at all. Respect copyright in the documents and videos you add.
6. Acceptable Use
You agree not to:
- use Primo Notes for anything unlawful, or to record people where the law or the setting forbids it;
- add content that infringes someone else’s rights, or that is abusive, hateful or sexually exploits anyone;
- use the AI features to create content that deceives others, such as passing off AI output as an official document;
- get around usage limits, for example by automating requests to the free tools or creating accounts to reset limits;
- scrape, copy, reverse engineer or interfere with the app, the website or our servers, except as the law allows.
If you break these rules, we may limit or suspend your access as described in section 10.
7. Subscriptions and Payments
- Premium is sold as a weekly, monthly or yearly subscription through the App Store or Google Play. The price, the billing period and any free trial or introductory offer are shown on the purchase screen before you confirm, in your local currency.
- Payment is charged to your store account when you confirm the purchase, or when a free trial ends.
- The subscription renews automatically at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period. Your store account is charged for the renewal within the 24 hours before the period ends.
- You can cancel at any time in your App Store or Google Play account settings. Cancelling stops the next renewal; you keep premium until the end of the period you paid for. Deleting the app or your account does not cancel a subscription.
- If you cancel a free trial before it ends, you are not charged. Any unused part of a free trial ends when you buy a subscription.
- Apple or Google processes the payment and we never receive your card details. RevenueCat confirms your subscription status for us.
8. Refunds and Your Right of Withdrawal
Purchases are made with Apple or Google, so refund requests go to them: on Apple through reportaproblem.apple.com, on Google Play through your order history. If you are a consumer in the European Union, you generally have 14 days to withdraw from a purchase. When you start using a subscription straight away and agree to that on the purchase screen, the right of withdrawal can end once the service has begun, as the store’s checkout explains. Nothing in these Terms limits a right of withdrawal or a refund you have under the consumer law of your country.
9. Our Responsibility for the Service
We are responsible for supplying Primo Notes as described and for providing the updates needed to keep it working and secure during your subscription. If premium does not work as described, write to us and we will fix it within a reasonable time. If we cannot, you are entitled to a proportionate price reduction or to end the contract and get a refund, as consumer law provides. These rights apply in addition to anything Apple or Google offers you.
10. Suspension and Ending the Agreement
You can stop using Primo Notes at any time and delete your account in the app’s settings. We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or to stop harm to other users or our systems. Unless the matter is urgent or the law prevents it, we tell you first and give you a chance to respond. If we end the service for reasons other than your breach, we refund the unused part of a paid period.
11. Our Intellectual Property
The app, the website, their design, text and software, and the Primo Notes name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the app and the website under these Terms. This does not give you any other rights in them.
12. Liability
We provide Primo Notes with reasonable care and skill. We are fully liable for damage we cause intentionally or through gross negligence, for death or personal injury, and wherever mandatory law does not allow liability to be limited. Otherwise we are liable only for foreseeable damage typical for this kind of service, and not for loss caused by relying on AI output you did not check, by content you added without the right to do so, or by events outside our reasonable control. Keep your own copies of notes that matter to you. Nothing in these Terms limits your statutory rights as a consumer.
13. Changes to These Terms
We may change these Terms when the service, the law or our providers change. We publish the new version here with a new date. If a change materially affects you, we tell you in the app or by email in advance, and you can stop using Primo Notes and cancel your subscription before it applies.
14. Consumer Law and Complaints
If you are a consumer, you keep the protection of the mandatory consumer law of the country where you live, and you may bring a claim in the courts there.
If something goes wrong, write to us at the address under Contact. We answer written complaints within 15 days. You can also turn to an out-of-court consumer dispute resolution body in your country; the EU online dispute resolution platform closed in July 2025.
15. Additional Terms for the Apple App Store
If you got the app from the Apple App Store, this section also applies. These Terms are between you and Primo Technology Ltd. only, not Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support for it. If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price of the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation for the app. We, not Apple, are responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, claims under consumer protection or similar laws, and the investigation, defence, settlement and discharge of any third-party claim that the app or your use of it infringes intellectual property rights. You confirm that you are not located in a country subject to a United States Government embargo or designated as a terrorist-supporting country, and that you are not on any United States Government list of prohibited or restricted parties. You must comply with any third-party terms that apply when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance Apple has the right to enforce them against you as a third-party beneficiary.
16. Contact and Other Terms
If a part of these Terms is found to be invalid, the rest stays in effect. Questions about these Terms go to Primo Technology Ltd. at info@techprimo.ai. Our Privacy Policy explains how we handle your personal data.